Refunds

Al Hassan Lehnga offers refunds for general cases (including change of mind/buyer’s remorse) as well as for verified faulty or incorrect items. However, refunds may also be provided where required by applicable consumer protection laws. Al Hassan Lehnga reserves the right to cancel any order due to circumstances including but not limited to:

• Product being out of stock

• Pricing or listing errors

• Technical issues

• Declined payments from banks, credit card issuers, or PayPal In such cases, a refund, replacement, or store credit may be issued depending on the situation and applicable laws.

Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, you must notify us within 15 days of delivery by contacting customer support with your order number and clear photos. After verification, we may offer:

• A replacement

• A refund

• Or store credit The resolution method will depend on the nature of the issue and applicable consumer laws. Claims submitted after this period may not be eligible for review.

   

Exchanges & Returns

We offer general exchanges and returns. Exchanges and returns may be considered in general cases as well as the following cases:

• Manufacturing defects

   

• Incorrect item shipped

   

• Size discrepancy due to our error Conditions for exchange/return approval:

• Claim must be submitted within 15 days of delivery

• Return shipping is free of cost

• Item must be unused, unwashed, and in original condition with all tags and packaging intact

   

Order Cancellation

Orders paid via Credit Card or PayPal may be cancelled within 24 hours of placement, provided the order has not been processed or shipped. In case of cancellation:

• A refund, store credit, or alternative resolution may be provided depending on the order status and applicable laws

   

• Store credit, if issued, will be valid for 60 days Al Hassan Lehnga also reserves the right to cancel orders due to inventory issues, technical errors, or declined payments.

International Orders (Including USA & UAE) For international orders:

• Customs duties, taxes, or import charges (if applicable) are the customer’s responsibility

• Returns or refunds are offered for general cases, verified faulty or incorrect items, or where required by local consumer protection laws

Important Notes

• We are not responsible for color bleeding, print damage, or fabric fading caused by improper washing or handling

   

• We do not store or share customer payment details with third parties